Harnessing Intelligent Automation Boosting Value for Mid-Sized Enterprises with Global Business Services
Global Business Services (GBS) are evolving and for mid-sized companies, the opportunity to harness intelligent automation has never been more accessible or impactful.
For years, large enterprises have leveraged offshore labor and Global Capability Centers (GCCs) to cut costs and streamline operations. But this model often excluded mid-sized businesses, which faced long setup times, high fixed costs and limited attention from third-party service providers focused on larger clients.
Today, the game is changing. With advances in Generative AI and automation, mid-sized enterprises can now:
- Establish lean, AI-enabled GCCs without major upfront investment
- Partner with agile, tech-first provider
- Unlock scalable, efficient operations that require minimal human oversight
These shifts are making it possible for mid-sized companies to compete on cost and speed, implementing intelligent service delivery models once reserved for much larger organizations.
Key Challenges in Implementing AI-Driven GBS for Mid-Sized Companies
While the potential of intelligent automation is significant, mid-sized enterprises must address three foundational challenges to realize the full value of a modern GBS model:
- Process design - Many internal processes are fragmented and must be standardized to enable automation.
- Data management - AI models need access to structured, high-quality data. Without it, insights are limited and bias increases.
- Workforce enablement - Employees must be equipped with the skills to work alongside AI, which requires continuous learning and support.
By taking a holistic approach to people, processes and data, companies can lay a solid foundation for sustainable transformation.
How A&M Supports AI-Led GBS Transformation
A&M supports mid-sized enterprises in designing and executing a future-ready GBS model that balances human and digital capabilities.
Our team works with leadership to assess your organization’s current state and build a tailored roadmap that considers:
- The right mix of in-house versus third-party delivery
- Implementation timelines and cost savings potential
- Strategic opportunities for AI-led process transformation
Whether you are launching a GCC, partnering with a tech-enabled provider or exploring a hybrid approach, A&M can help you move quickly and confidently toward more agile, intelligent operations.
Click below to read the full article and learn more about how intelligent automation is creating new opportunities in GBS.
