This article continues a discussion on the trends transforming how organizations operate, compete and thrive in an interconnected world.In today’s volatile geopolitical climate, adapting to emerging trends is essential for maintaining business…

The evolution of Global Business Services (GBS) over the past two decades reflects a shift from traditional cost-centric approaches toward more value-driven, digitally enabled strategies, driven by changing market dynamics, technological…

Restaurants were laser focused on expenses when COVID-19 hit, cutting back on menu options, reducing staffing and striving to survive with new curbside pickup and delivery strategies.But the ingrained customer behavior likely won’t go away, as the…

Outsourcing, whether IT or BPS (Business Process Services), offshore, nearshore, or onshore, is a fact of life for many of our clients. However, optimizing the use, integration, and governance of outsourced services remains a challenge for many…