Ms. Dion specializes in patient engagement, operational standardization, and project management, having successfully implemented initiatives with health systems, physician practices, behavioral health providers, hospitalist groups, fertility providers, dental and orthodontic support organizations, collection agencies, and various call centers. She has also assisted with organizational strategy, field research, marketing plans, scheduling optimization, credentialing workflows, vendor selection and onboarding for business process outsourcing, integration management office support, and technology request for proposal development.

Ms. Dion’s previous engagements include leading a multi-workstream revenue cycle management transformation for a 108-practice dental service organization, where accounts receivable was reduced by 20 days to achieve best practice and collections were increased by 2% to 3% over a three-month period (estimated at $9.5 million annual recurring cash improvement). She was also involved in coordinating eight workstreams focused on patient engagement and scheduling design across a behavioral health organization to increase staff utilization by 20% over a 10-month period (~35% one year post-project).

Prior to joining A&M, Ms. Dion was a Senior Associate with MedAssets and Huron Consulting, a Consultant with Amdocs, and an Analyst at Accenture, collectively working on over 30 transformational initiatives in the healthcare, government, and telecommunications industries.

Ms. Dion earned bachelor’s degrees in biology and English from Emory University and a master’s degree in Renaissance studies and an MBA from the University of Alabama. She also completed doctoral coursework in organizational behavior at Boston University. Her academic publications and research focus on relational management, including negotiations, embodied relational competence, authenticity, and meaning at work.